Samsung

10-second delay during calls (no sound)

The troubleshooting article released today talks about a problem with the Galaxy S9 during calls. What happens is that there is a delay of 10 seconds after the connection of a call, which prevents all sound from being heard during this period. Find out below steps to solve this problem.

Before proceeding, we remind you that if you are looking for solutions to your own #Android problem, you can contact us using the link provided at the bottom of this page. When describing your problem, be as detailed as possible so that we can easily identify a relevant solution. If you can, thank you for including the exact error messages you get to give us an idea where to start. If you have already tried a few troubleshooting steps before sending us an email, be sure to mention them so that we can ignore them in our answers.

[19459003 19459004 Problem: Galaxy S9 produces no sound during calls

I have the Samsung Galaxy S9. I've recently started to encounter a problem when creating and receiving phone calls. What happens is when I answer or call and the person picks up about 10 seconds of time when nothing is heard. I say hello like 3 times before possibly hearing the other person. They do not hear me during this time either.

In addition, when you make a call, I hear a tone similar to a ringtone after making the call that is distinct from the actual ringing of the call. Almost as if another person was informed that I was making a call and giving them time to answer. Very strange. Any help would be useful! When I checked my version, it is written Android 8.0.0.

Solution : Was there always a delay in setting up or receiving a call since you received the phone or when you used the voice services of your network? A 10-second delay may not be normal for most calls on other networks, but it may be right for you. Before doing anything drastic on your device, we recommend you check our questions above to avoid wasting time troubleshooting. The problem may be due to unique factors, which does not necessarily mean that something bad is happening.

If the situation is not specific to your operator and they say that it is absolutely not normal, then you should consider troubleshooting your device. Here are the steps you can try:

Delete the cache partition

Android may have problems if its system cache is corrupted. To ensure that the system cache of your Galaxy S9 is in perfect condition, we recommend that you clear the cache partition before troubleshooting. Follow these steps to clear the cache partition:

Turn off the device.
Press and hold the Volume Up and Bixby keys, then press and hold the Power key.
When the green Android logo appears, release all keys ('System Update Installation' is displayed for about 30 to 60 seconds before the Android system recovery menu options are displayed. 39, post.)
Press the Volume Up key repeatedly to highlight "Clear Cache Partition".
Press the power button to select.
Press the Volume Up button until "Yes" is highlighted, then press the Power button.
When the cleaning cache partition is complete, the message "Restart System Now" is highlighted.
Press the Power button to restart the device.

Forced Reboot

Many problems are due to temporary bugs. These types of bugs can develop if a device has to work for long periods of time. If you have not done so already, we recommend trying to simulate the effects of a "battery run" to eliminate any temporary bug that may be causing the problem. Here's how:

Press and hold the Power / Volume + Volume buttons for about 10 seconds or until the power turns off. Wait a few seconds for the maintenance start mode screen to appear.
In the Maintenance Startup Mode screen, select Normal Priming. You can use the volume buttons to scroll through the available options and the lower left button (below the volume buttons) to select it. Wait 90 seconds for the reset to complete.

Install the Updates

One of the ways to reduce the risk of developing bugs and correct known and reported problems is to install updates. Ensuring that the applications and Android are running their latest version does not require much effort since your Note9 is configured to download application updates. For Android updates, as long as you are on your home network, your carrier updates or Android updates are also convenient as you will receive notifications whenever they become available. All you have to do is press a few buttons to confirm downloading the application and system updates.

The Google Play Store app is set to automatically download application updates. If you have changed this behavior in the past, you must manually check for application updates from time to time.

Clear the cache of the phone application

If you use the same Phone application since you noticed the problem, it is possible that this is a problem. The first thing you want to do about the application is to see if it has a cache problem. Follow these steps to clear your cache:

In the Home screen, drag your finger up to an empty slot to open the Applications pane.
Tap Settings.
Tap Apps.
Touch the 3-point icon (top right)
Tap View system apps to view preinstalled apps.
Locate and tap the appropriate application.
Storage of the tap.
Tap Clear cache.
Tap OK.
Restart the device and look for the problem.

Clear the data from the telephone application

If no positive effect occurs after the Phone application cache is emptied, you must also ensure that the app data is also cleared. This will return the application in its factory version. It will also delete any call logs or history.

In the Home screen, drag your finger up to an empty slot to open the Applications pane.
Tap Settings.
Tap Apps.
Touch the 3-point icon (top right)
Tap View system apps to view preinstalled apps.
Locate and tap the appropriate application.
Storage of the tap.
Tap Clear data.
Tap OK.
Restart the device and look for the problem.

Making a Safe Mode Call

If a third-party application interferes with Android and directly affects your calls, the next step for you is to restart the device in safe mode. In this mode, all applications that you downloaded after configuring the phone, also called third-party applications in this article, will be suspended. This means they will not be allowed to run. With only pre-installed applications running on this mode, you can then try to make calls and make your observations. If the problems you raise here do not exist in safe mode, it means that one of your third-party applications is causing it. Here are the steps to restart the device in safe mode:

Turn off the device.
Press and hold the power key past the model name screen.
When "SAMSUNG" appears on the screen, release the power button.
Immediately after releasing the Power key, hold down the Volume key while holding it down.
Continue to hold down the volume down key until the unit restarts.
Safe Mode will be displayed in the lower left corner of the screen.
Release the Volume down key when safe mode is displayed.
Try to check if the problem recurs by making multiple calls.

If the problem is not present in safe mode, try returning to normal mode (restarting the device again) and see if the problem reappears. If that is the case, it means that an application is behind this problem. To identify which of your applications is causing the problem, you must restart the phone in safe mode and follow these steps:

Start in safe mode.
Look for the problem.
Once you have confirmed that a third-party application is to blame, you can start uninstalling applications individually. We suggest you start with the most recent ones you added.
After uninstalling an application, restart the phone in normal mode and look for the problem.
If your S9 is still a problem, repeat steps 1-4.

Reset the preferences of the application

Most troubleshooting articles for Android usually do not consider resetting preferences for apps, but it can be very helpful to troubleshoot a problem like yours. It is possible that one or more of your default applications are not configured correctly, which causes this problem. Since there is no way of knowing if this assumption is true, you simply need to make sure that all default applications are enabled. Here's how:

Open the settings of the application.
Tap Apps.
Tap More Settings at the top right (three-dot icon).
Select Reset application preferences.
Restart your S9 and look for the problem.

Reset Network Settings

This is an expected troubleshooting step for any network problem. There may be a configuration error on your device. To eliminate this problem or other potential network problem, try following the steps below.

In the Home screen, drag your finger up to an empty slot to open the Applications pane.
Tap General Management> Reset Settings.
Tap Reset Network Settings.
If you have set a PIN, enter it.
Tap Reset settings. When finished, a confirmation window will appear.

Try a new vocal call application

If the problem is due to the inefficient coding of applications, you must use another voice call application to check. There are many alternative voice call applications that you can download and install from the Play Store. We suggest you try one of them and use it to make calls.

Resetting factory values ​​

If the problem is software-related, it may be helpful to clear the device with factory settings reset. Learn how to reset your S9 at the factory by doing the following:

Create a backup of your data.
Turn off the device.
Press and hold the Volume Up and Bixby keys, then press and hold the Power key.
When the green Android logo appears, release all keys ('System Update Installation' is displayed for about 30 to 60 seconds before the Android system recovery menu options are displayed. 39, post.)
Press the Volume Up key repeatedly to highlight "Clear Data / Reset Factory Settings".
Press the power button to select.
Press the volume increase key until "Yes – delete all user data" is highlighted.
Press the power button to select and start the general reset.
When the general reset is complete, the message "Restart the system now" is highlighted.
Press the Power button to restart the device.

Contact Transporter

Last but not least, you want to make sure that you inform the carrier of your problem. Be sure to call them back and tell them that you have already exhausted any issues that may be resolved on your device.

Get involved with us

If you are one of the users who is having a problem with your device, report it to us. We offer free solutions for problems related to Android. If you have a problem with your Android device, just fill out the short questionnaire filled in with this link and we will try to publish our responses. in the next posts. We can not guarantee a quick response, so if your problem is time sensitive, find another way to solve it.

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