HTC

How to fix Camera app that stopped working on your HTC U12/U12 Plus, warning camera failed [Troubleshooting Guide]

Before getting a new smartphone, many people thought camera specifications were among the key things to check. The most advanced camera features are the best. The HTC U12 / U12 Plus device is among those that offer excellent camera features with a 12 MP wide angle camera and a 16 megapixel camera. It also includes advanced camera features and presets such as ultraspeed autofocus, face detection, panorama and bokeh mode, to name a few.

All in all, this is a great Android camera these days. But like other great smartphones with excellent features and features, the HTC U12 / U12 Plus camera is not free from random flaws. One of the most common problems with the HTC camera is the warning of the camera failure. This usually happens when the camera app suddenly stops working on the phone. Apparently, this could indicate a software problem, but can also be attributed to physical or liquid damage to the phone's camera or other relevant components.

Before proceeding to our troubleshooting, if you are looking for a solution to another problem, be sure to check our troubleshooting page because we have already addressed some of the most common problems reported by our readers. Find problems similar to yours and use the proposed solutions. If you still need our help after this, then feel free to contact us by filling out our Android Problem Questionnaire .

How to troubleshoot your HTC U12 with a faulty camera?

The methods I describe in this article are used to deal with software issues with the HTC U12 / U12 Plus camera. Keep reading and feel free to refer to this procedure if you need more information on how to handle this problem.

First solution: Finish the application and then restart.

If this is the first time the camera has failed, the first instance of the camera fails or stops working on your HTC U12 / U12 Plus. To correct the problem, just finish or exit the camera app or any other background app on your device. Here's how:

Press Recent Applications .
Browse application overviews to access different applications.
Then slide the application preview Camera left or right to finish it or close it.
If you see multiple applications running, press Clear All to close all at the same time.

After clearing camera and background apps, restart the Camera app, and check to see if it works fine this time. If it still fails and invites the same camera warning, continue to troubleshoot more complex software problems on the phone.

Second solution: software reset / reboot your phone.

Another simple solution you can try is a soft reset or device reboot. This will help you eliminate minor software errors that cause random application issues, including those that affect the phone's camera application. Here's how to reset HTC U12 / U12 Plus:

Press and hold the power button for a few seconds.
Select Turn off in the menu options, then press then to turn off your phone.
After 30 seconds, press and hold the power button again until the phone restarts.

If your phone stops responding when the camera app stops working, then it is necessary to perform a forced restart. This is a simulated battery removal process used to restart a frozen device.

To force the restart of your HTC U12 / U! 2 Plus, simply press and hold the power button until the menu appears, then press Restart.

These two methods do not affect the data stored on the phone, so creating backups will not be necessary.

Third solution: clear the cache and data from the application.

Caches are temporary files stored on each application or telephone system. These files are essential for multitasking as when switching from one application to the other. However, having more applications in the background can also cause conflict, especially when one of them is corrupt or becomes dangerous. To clear this problem, erase the cache and camera app data from your phone as follows:

Open the application Settings on your phone.
Press Applications and Notifications.
If necessary, tap View all applications.
Scroll to and tap Camera.
Flickering Storage .
Press Clear Cache to remove the cache from application memory.
Press Clear Data to clear the temporary data saved for the application.

Restart your phone after clearing the cache and camera application data to clear all remaining data from the application's memory, as well as system folders.

Fourth Solution: Install new updates for your phone.

Software updates can also be the key to solving a device problem caused by malware and software bugs. This is probably the cause if the application of the device suddenly stops after downloading the image files and stores it in the Gallery folder. The installation of the latest software update on your device can therefore solve the problem because it usually offers correction fixes to eliminate and fix errors that may cause failure or instability of l & # 39; application. Update your HTC U12 / U12 Plus:

Press Settings on the Home screen.
Press General tab .
Press Update Center then Update the system.
Press the option for Check for updates.

An update notification will appear on the screen if a new system update is to be retrieved. Before downloading the update, make sure your phone has enough RAM or internal memory space and that the battery life should be at least 50%.

Then follow the on-screen prompts to start downloading and installing the new update.

Fifth solution: erase the cache partition on your phone.

Software-related errors, including those that cause problems with the camera application, can also be resolved by clearing the phone's cache partition. Temporary files stored as cache on system folders, including those that have been corrupted, will be erased, which will prevent the system from containing errors and will be ready for another reboot. Here's how to perform a factory reset / reset:

Turn off your phone completely.
Simultaneously press the and buttons on the volume down button for a few seconds.
Release both buttons when the screen goes black with red and blue text.
Press the Volume Down button repeatedly to search for and highlight the Restart to bootloader option.
Then press the power button to confirm the selection.
Press the Volume Down button again to highlight the Boot to Recovery Mode option and then press the power button to to confirm. This will show you the options Recovery .
Press the Volume Down button to highlight Clean the cache partition then press the power button to confirm.
Wait until option Restart System Now is highlighted, then press the Power button to confirm and restart the device.

It is highly recommended to clean the cache partition to eliminate problems updating minor releases on the phone. That said, this may be an ultimate solution to try if the camera warning has failed from an update installation.

Other Options

The initialization of the phone in safe mode can also be considered as an option to determine if the problem is due to third-party applications or not. It is also worthwhile to perform a general reset if the camera warning persists and your HTC U12 / U12 Plus camera still does not work after making all applicable alternatives and possible solutions. This will help you eliminate fatal system errors that may have caused problems with embedded applications, including the Camera application. This reset clears everything from the phone, then cancels the default options and factory settings.

If not, go to your nearest HTC Authorized Service Center to have your machine evaluated by a technician for signs of property damage. Physical or liquid damage to any of the components of the camera can also be causing the problem. In this case, a hardware repair is necessary.

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