Samsung

How to fix Galaxy Note9 can’t respond to group message issue

There are many forms of texting problems on Galaxy devices. In this troubleshooting article, we discuss a particular problem on the Galaxy Note9. The problem is mainly related to the impossibility for a device to respond to a group message. If you encounter the same problem, follow the steps below to resolve this problem.

Before proceeding, we remind you that if you are looking for solutions to your own #Android problem, you can contact us using the link provided at the bottom of this page. When describing your problem, be as detailed as possible so that we can easily identify a relevant solution. If you can, thank you for including the exact error messages you get to give us an idea where to start. If you have already tried a few troubleshooting steps before sending us an email, be sure to mention them so that we can ignore them in our answers.

Problem: The Samsung Galaxy Note9 can not answer the message of the group

Hello, the problem of group messages is very annoying. In my group discussion, whenever one of my friends sends a picture / gif (iPhone user), I can not reply at all to the group sending SMS without sending a picture. text messages fail. I do not receive any specific error message, just an orange exclamation point indicating that the sending of the message has failed. It was very strange, so I contacted T-Mobile after the first time and, after their engineers had investigated the problem, they determined that it was a problem. a defect in the device. The only thing they could do is to recommend replacing my device, which seemed odd for such a "minor" problem. Now, I just have the same problem occur in a separate group discussion when the same iPhone user has sent another gif. Have you ever encountered this problem? Why am I unable to respond to group messages when a friend has sent a gif?

Solution : Although we need more information about your case to give you a better explanation, we will not say immediately that it is a device problem. In many identical and similar cases that we have encountered in the past with a variety of devices, the cause of the problem is one of the following:

An application bug
A coding problem of software
Network configuration problem in a device
Network or operator problem

The first three items can usually be repaired by performing basic software troubleshooting. The latter case, however, is beyond the control of the end user because it may be due to a failure of your operator's system or the side of your contact. Of course, you will not be able to deal with these two problems, which makes the problem impossible to solve.

To make sure you have covered all the possible troubleshooting steps for your device, follow our suggestions below.

Forced Reposition

Many Android-related issues are caused by temporary bugs. Minor bugs sometimes develop if a device needs updating. That is why it is recommended to restart your phone at least once every few days. If you have not yet tried restarting your device, we suggest you restart it by force. This has the same effects when you physically remove the battery. Since it is almost impossible to disconnect the battery from your Note9, here's what you need to do to simulate its effects:

Press and hold the Power / Volume + Volume buttons for about 10 seconds or until the power turns off. Wait a few seconds for the maintenance start mode screen to appear.
In the Maintenance Startup Mode screen, select Normal Priming. You can use the volume buttons to scroll through the available options and the lower left button (below the volume buttons) to select it. Wait 90 seconds for the reset to complete.

Sheet music of clear cover

Many Android users often forget to make sure that a device's system cache is at its best. Android uses a set of temporary files called system cache to quickly load applications. When you use your device, Android keeps a copy of the items it thinks it will need again in the future. So, instead of downloading them over the Internet or searching for them somewhere, they simply keep them in cache so that when they are next used they can be viewed more quickly. Although this system works the majority of the time, it can also be corrupt for other reasons. This can then lead to performance problems, as well as a host of other problems. To make sure there is no system cache problem, try clearing the current cache. You will not lose personal data for this and Android will rebuild the cache over time. Here is how it is done:

Turn off the device.
Press and hold the Volume Up and Bixby keys, then press and hold the Power key.
When the green Android logo appears, release all keys ('System Update Installation' is displayed for about 30 to 60 seconds before the Android system recovery menu options are displayed. 39, post.)
Press the Volume Up key repeatedly to highlight "Clear Cache Partition".
Press the power button to select.
Press the Volume Up button until "Yes" is highlighted, then press the Power button.
When the cleaning cache partition is complete, the message "Restart System Now" is highlighted.
Press the Power button to restart the device.

Keeping Apps and Android Up-to-Date

One of the ways to reduce the risk of developing bugs and correct known and reported problems is to install updates. Ensuring that the applications and Android are running their latest version does not require much effort since your Note9 is configured to download application updates. For Android updates, as long as you are on your home network, your carrier updates or Android updates are also convenient as you will receive notifications whenever they become available. All you have to do is press a few buttons to confirm downloading the application and system updates.

The Google Play Store app is set to automatically download application updates. If you have changed this behavior in the past, you must manually check for application updates from time to time.

Remove problematic discussions

Sometimes a long thread of conversation can become buggy. Try to delete the ones you have problems answering. Then ask your contacts again to send you a similar message and see if you can answer it correctly.

Clear the cache of the application

The problem may be due to a bug in the mail application's cache. To check if this is the case, you can try to clear the application cache. Here's how:

In the Home screen, drag your finger up to an empty slot to open the Applications pane.
Tap Settings.
Tap Apps.
Touch the 3-point icon (top right)
Tap View system apps to view preinstalled apps.
Find and tap on Google Play Store.
Storage of the tap.
Tap Clear cache.
Tap OK.
Restart the device and look for the problem.

Restore default messaging application

Another way to directly deal with a potential application problem is to return to its default values. This troubleshooting step will result in the loss of your messages. If you do not want this to happen, be sure to back them up in advance. If you have a computer, you can use Samsung's Smart Switch to create a backup.

To begin erasing the data from the courier application:

In the Home screen, drag your finger up to an empty slot to open the Applications pane.
Tap Settings.
Tap Apps.
Touch the 3-point icon (top right)
Tap View system apps to view preinstalled apps.
Find and tap on Google Play Store.
Storage of the tap.
Tap Clear data.
Tap OK.
Restart the device and look for the problem.

Safe Fashion

This troubleshooting step is useful if the problem is caused by a third-party application. Safe mode is a separate software environment from Android. It is a useful tool used by technicians to troubleshoot problems with applications. As an end user, you can also switch to safe mode to find out if the problem you are experiencing is due to third-party application interference. To start your Note9 in safe mode:

Turn off the device.
Press and hold the power key past the model name screen.
When "SAMSUNG" appears on the screen, release the power button.
Immediately after releasing the Power key, hold down the Volume key while holding it down.
Continue to hold down the volume down key until the unit restarts.
Safe Mode will be displayed in the lower left corner of the screen.
Release the Volume down key when safe mode is displayed.
Try to check if the problem persists by sending a response to conversations that you find difficult to answer.

If there is no problem answering, it means that you are having problems with an application. To identify which of your applications is causing the problem, you must restart the phone in safe mode and follow these steps:

Start in safe mode.
Look for the problem.
Once you have confirmed that a third-party application is to blame, you can start uninstalling applications individually. We suggest you start with the most recent ones you added.
After uninstalling an application, restart the phone in normal mode and look for the problem.
If your grade 9 is still a problem, repeat steps 1-4.

Reset Network Settings

There may be a configuration error on your device. To eliminate this problem or other potential network problem, try following the steps below.

In the Home screen, drag your finger up to an empty slot to open the Applications pane.
Tap General Management> Reset Settings.
Tap Reset Network Settings.
If you have set a PIN, enter it.
Tap Reset settings. When finished, a confirmation window will appear.

Reset the preferences of the application

Most troubleshooting articles for Android usually do not consider resetting preferences for apps, but it can be very helpful to troubleshoot a problem like yours. It is possible that one or more of your default applications are not configured correctly, which causes this problem. Since there is no way of knowing if this assumption is true, you simply need to make sure that all default applications are enabled. Here's how:

Open the settings of the application.
Tap Apps.
Tap More Settings at the top right (three-dot icon).
Select Reset application preferences.
Restart your note 9 and look for the problem.

Resetting factory values ​​

Finally, try clearing your phone and restoring all default software settings with a factory reset. This is an inevitable solution that you should do if all of our suggestions above would not help. To reset your Note9 in the factory:

Create a backup of your data.
Turn off the device.
Press and hold the Volume Up and Bixby keys, then press and hold the Power key.
When the green Android logo appears, release all keys ('System Update Installation' is displayed for about 30 to 60 seconds before the Android system recovery menu options are displayed. 39, post.)
Press the Volume Up key repeatedly to highlight "Clear Data / Reset Factory Settings".
Press the power button to select.
Press the volume increase key until "Yes – delete all user data" is highlighted.
Press the power button to select and start the general reset.
When the general reset is complete, the message "Restart the system now" is highlighted.
Press the Power button to restart the device.

Try using another application

If the problem is due to a coding problem or a restriction of the current application, try using another one. There are many messaging apps that you can use for this purpose in the Play Store. Try using known stable apps such as Google's Android Messages app or any other similar application from reputable developers.

Contact your network operator

If troubleshooting all these devices does not solve the problem, you must continue to work with your network operator. Although the problem may seem minor, there is still a potential problem with the device. Let them solve some problems and follow their recommendations later.

Get involved with us

If you are one of the users who is having a problem with your device, report it to us. We offer free solutions for problems related to Android. If you encounter a problem with your Android device, simply fill out the short questionnaire completed in with this link and we will try to publish our responses. in the next posts. We can not guarantee a quick response, so if your problem is time sensitive, find another way to solve it.

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