The fact that your Oppo R11s does not charge anymore does not mean that its battery is damaged or that it has a hardware problem. I have encountered cases where the problem of non-loading is due to a minor firmware problem. Now, for those who believe that the charging process is between the charger and the hardware only, well, you're wrong because the firmware plays a big part in the process. In fact, the phone with faulty firmware will also encounter this problem.
Now, in this post, I will approach this problem again but this time with the Oppo R11 which are the subject of our troubleshooting. This is for the benefit of our readers who own this phone and who currently have similar problems and also for those who contacted us to ask for help. Keep reading as this article can help you one way or another.
For users who have found our site trying to find a solution to a different problem, try to see if your phone is one of the devices we support. If this is the case, go to the troubleshooting page for this device, browse to find similar problems and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill out our Android Questions Quiz and press Submit to contact us.
Quick fix for Oppo R11s that does not charge
There are two situations that we must consider here. The first is when the phone is still on and the battery is already at a critical level when this problem has occurred. In this situation, all you need to do is restart your phone, especially if the problem has never happened before. I've already met this one several times and the reboot will refresh your phone's memory and reload all basic services, including those that handle the load. After rebooting, connect your phone to its charger which is, of course, plugged into a functional wall outlet.
The second situation we need to address is when the phone has already emptied its battery and will not respond when you connect it to its charger. This can be just a system problem. As I said earlier, the firmware plays a big role in the charging process. If your phone has completely drained its battery, there is always a risk that the firmware will lock up just before the phone stops. A system crash will leave your phone completely dead and will not respond, but there is always something you can do about it and here's how …
Press and hold the Volume Up button and Power button for 10 seconds.
This is what you call the forced restart that simulates the disconnection of the battery. If Oppo R11s had a removable battery, then we just have to remove it and press and hold the power key for a minute to solve this problem, but it has a removable one so it's what you need make. If the phone still does not respond, first press and hold the volume up button without letting go, press and hold the Power key and hold both buttons for 10 seconds. If the phone does not respond to sound, connect it to its charger and do the same process a few times.
If your Oppo R11s still does not load after doing these methods, then you must resolve it.
Troubleshooting Oppo R11 That Will not Charge
If you have just bought your phone and this problem has occurred, take it back to the store and have it replaced. A new phone should work without problems. However, if you have already been using this device for a few months and this problem has started, we need to resolve it to determine the cause and, hopefully, fix it. But keep in mind that there is no guarantee that we can solve this problem …
Look for signs of liquid damage
It is important that you start troubleshooting with this because Oppo R11s is not a water resistant device so it is subject to liquid damage unlike other flagship devices with the classifications IP67 and IP68.
The first area to check is the USB port or charger as it is often used as a liquid gateway. If your phone had been splashed or soaked in water, you could almost be sure that there would be problems related to electricity.
Regardless of whether or not there are traces of liquid, it is better to clean the area. Use a cotton swab to do it or you can insert a small piece of tissue paper to absorb the water if necessary.
Being the owner of this unit, you should know if the phone has been wet in the past. Take note that if water gets into your device, it may leak for several days before the moisture reaches the circuits and causes damage.
Try to load in safe mode
I have also personally experienced a problem in the past, where some third-party applications were causing phone malfunctions and affecting its primary functions, including charging. This is another possibility that we must exclude, but other than that, it is also best to know if the phone works perfectly well when only basic services and applications are running. So, if your device still has enough battery to restart, I suggest you start your device in safe mode and try to charge from there:
Press and hold the Power key.
When the "Oppo" logo is displayed, release the On button.
Immediately after releasing the power key, press and hold the Volume key.
Press and hold down the volume down key until the phone has restarted.
Release the Volume down key when you see safe mode appear in the lower left corner of the screen.
You can also press the power key while the phone is still on, then press and hold Power Off. Then confirm that you want the phone to work in safe mode.
However, if your device does not turn on or if the battery is exhausted, then you can not do anything about it. You can try using other chargers or try to connect your phone to a computer to find out what it is answering. But other than that, it's better that you take the phone to the service center because there might be a serious hardware problem that we do not know about.
I hope this troubleshooting guide can help you one way or the other. If you still need our help, do not hesitate to contact us at any time. We will be more than willing to help you solve problems with your phone.