Samsung

What to do if Galaxy S8 can’t send or receive MMS [troubleshooting guide]

If your # GalaxyS8 can not send or receive MMS, there are a number of possible reasons for it. In this article we will discuss all these possibilities so that we can provide solutions for everyone.

Now, before you start, it's fine if you can do two simple things. The first is to force the restart of your S8 to simulate a "battery draw". This will refresh the device by clearing the memory and stopping the operating system. Some bugs only run when there is an active session from a particular service, application, or feature, so turning off the phone temporarily you can also eliminate the bug. To force restart your S8:

Hold down the volume down button and do not release it.
Next, hold down the power key while holding down the volume button.
Hold down both buttons for 10 seconds or more.

If the problem persists after a reboot, be sure to create a backup of your important files. This is important because you will probably perform a factory reset if the basic solution options do not help you. The easiest way to create an image of your software is to use the Samsung Smart Switch application. If you have a computer, we recommend that you install Smart Switch. Then you can connect your S8 to this computer so you can create a backup. To learn more about creating a backup via Smart Switch, visit this page: How to create a backup of the Samsung device on your computer via Smart Switch .

Before proceeding, we remind you that if you are looking for solutions to your own #Android problem, you can contact us using the link provided at the bottom of this page. When describing your problem, please be as detailed as possible so that we can easily identify a relevant solution. If you can, please include the exact error messages you get to give us an idea where to start. If you have already tried a few troubleshooting steps before sending us an email, be sure to mention them so that we can ignore them in our responses.

Solution # 1: Verify that mobile data works

MMS requires a mobile data subscription. This is a basic requirement and one that should be checked first. If your mobile data service is uneven, or it does not work at all, it is the most likely reason why you are not able to send or receive MMS for the moment. To check if you have a mobile data problem, just open an app like YouTube or Netflix and see if you can stream videos when connecting mobile data and not on the wifi. If you can not, then you must work with your operator to activate it. Some operators do not automatically allow you to enjoy MMS, so be sure to inform them of your problem.

If your mobile data worked before but not now, there may be a problem with the account. To check the problem, make sure to contact your operator.

Solution # 2: Enable and Disable Airplane Mode

This is a simple workaround shared by a lot of Android users over the years, so it can work on your S8. When it comes to the design of the network and infrastructure, nothing that has changed in Galaxy devices (other than the chips used of course), that can help. Turning Airplane mode on and off disables all of your device's network features with a single command. Sometimes network bugs are fixed this way, it is worth it to be tested.

If you have not done so yet, here is what you need to do:

Unroll the notification bar from the top.,
Search for airplane mode and press it.
Wait about 5 seconds before pressing it again to turn it off.

Solution # 3: Clear the cache of the courier application

Each application in an Android device maintains a set of temporary files called cache in order to do certain tasks effectively. This cache is usually created when the user starts using the application. Sometimes this cache can become obsolete or corrupt, causing erratic or slow execution of the application. To see if your mail application cache is the one that prevents the MMS from working properly, you must clear the cache by doing the following:

Open the Settings application.
Tap Apps.
Tap More Settings at the top right (three-dot icon).
Tap Show system applications.
Find the email application you are using and tap on it.
Tap Storage.
Press CLEAR CACHE.
Restart your S8 and check the problem.

Solution # 4: Return to the Default Messaging Application Settings

If clearing the cache of your email application does not help you, the next thing you want to do is delete the application data. I hope you have already created a backup of your posts right now as this will erase your text messages. If you have not done so and want to record your conversations, be sure to save them first.

Next, follow the steps below to delete the data from your email application and restore the default values.

Open the Settings application.
Tap Apps.
Tap More Settings at the top right (three-dot icon).
Tap Show system applications.
Find the email application you are using and tap on it.
Tap Storage.
Press CLEAR DATA.
Restart your S8 and check the problem.

Solution # 5: Reset Network Settings

Resetting network settings on your device may sometimes resolve SMS and MMS issues. This is because some bugs can be triggered by certain configurations. By returning the network settings of your device to their original state, you can solve the problem without resorting to unnecessary radical solutions such as resetting factory settings.

To reset the network settings of your S8:

Open the Settings application.
Tap General Management.
Touch Reset.
Press Reset Network Settings.
Press the RESET SETTINGS button.
Restart your S9 and check the problem.

Solution # 6: Reset the parameters

Ideally, your problem should already have been solved at that time, but if you continue working on it, you should consider resetting the settings. This procedure simulates a similar effect of a factory reset, even if you do not need to wipe the phone completely. To do it:

Open the Settings application.
Tap General Management.
Touch Reset.
Press Reset Settings.
Press the RESET SETTINGS button.
Restart your S9 and check the problem.

Solution # 7: Factory Recovery

To check for the possible presence of an unknown software bug causing your problem, you can perform a factory reset. We know that the factory status software does not have this problem and that the messaging functions are supposed to work so that it will be resolved eventually, you know that. a software bug should be at the root of this problem.

To restore the factory settings of your S8:

Turn off the device.
Press and hold Volume Up and Bixby, and then press and hold the Power key.
When the green Android logo is displayed, release all the keys ("System Update Install" will display for about 30 to 60 seconds before you 're done. view the Android system recovery menu options).
Press the Volume Down key repeatedly to highlight 'Clear Data / Factory Reset'.
Press the power button to select.
Press the Volume down key until 'Yes – delete all user data'. be highlighted.
Press the power button to select and start the general reset.
When the master reset is complete, "Restart the system now" is highlighted.
Press the Power key to restart the device.

Solution # 8: Use another messaging application

If you still can not send and receive MMS after a factory reset, it is possible that the problem comes from the messaging application itself. If you use the standard email application, try using another one and see if it will work. There are many other messaging apps that you can try on the Google Play Store.

Solution # 9: Contact your operator

If all else fails, it's time for you to let your operator help you. After making all our suggestions above, you can rest assured that we have already covered everything on your device, including APN settings. We do not specifically mention that you check APN settings since we've already asked you to check if mobile data is working at the beginning of your scale. However, if all of the above do not help, be sure to ask your carrier for assistance in knowing the correct APN settings that should appear on your phone.

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If you are a user experiencing a problem with your device, please let us know. We offer solutions for Android-related issues for free so if you have a problem with your Android device, simply complete the small questionnaire in click on this link and we will try to publish our answers in the next posts. We can not guarantee a quick response, so if your problem is time sensitive, find another way to solve your problem.

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